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  • Google Learning Program ๐Ÿ“š
  • Google IT Support Professional Certificate
    • Course 1 Welcome to the First Course in the Series! ๐ŸŽ“๐Ÿ–ฅ๏ธ
      • Welcome to Technical Support Fundamentals!
        • 1.Introduction to IT Support
          • Technical Support Fundamentals
          • What Does an IT Support Specialist Do?
        • 2.History of Computing
          • The Journey of Computers
          • The Path to Modern Computers ๐Ÿ’ฅ
          • Pioneers in Computing and IT ๐Ÿงฎ
        • 3.Digital Logic
          • Computer Language
          • Character Encoding
          • Binary
          • Logic Gates
          • Binary and Decimal Systems in Computing
        • 4.Computer Architecture Layer
          • Abstraction in Computing
          • Layers of a Computer System
          • Nontraditional Backgrounds in IT
      • Inside a Computer
        • 1.The Modern Computer
          • The Fascinating Journey of Computers
          • Inside the Computer: Exploring Hardware
          • Introduction to Building Computers ๐Ÿ–ฅ๏ธ
          • Supplemental Reading for CPUs
          • Changes in Diversity with Regards to IT Support Specialists ๐Ÿ‘ฅ๐Ÿ’ป๐ŸŒ
        • 2.Components
          • CPU ๐Ÿง 
          • Computer Peripherals and Connectors
          • Connector Types
          • Projectors
          • The Significance of RAM in Computing ๐Ÿ’พ๐Ÿง ๐Ÿ’ก
          • The Role of Motherboards in Computer Systems ๐Ÿ–ฅ๏ธ๐Ÿ”Œ
          • Physical Storage: Hard Drives
          • Data Storage
          • Introduction
          • Power Supplies
          • Mobile Devices
          • Mobile Device Power and Charging
        • 3.Starting It Up
          • Computer Components and Device Communication ๐Ÿ’ป๐Ÿ”Œ๐Ÿ“ก
          • The Importance of Technology Skills
          • Building Your Own Computer
          • Repairing a Mobile Device ๐Ÿ“ฑ๐Ÿ”ง
          • Mobile Display Types
        • 4.Hardware Graded Assessment
          • Feedback on IT Program
      • Operating Systems
        • 1.What is an Operating System
          • Welcome Back to OS! ๐Ÿ‘‹
          • Boot Methods Best Practices
          • Mobile Device Operating Systems
          • Exploring Career Opportunities in IT
          • Introduction to Operating Systems
          • Understanding File Management in Operating Systems
          • Process Management in Operating Systems
          • Memory Management and Virtual Memory
          • Input and Output Management
          • Userspace and Interacting with the Operating System
          • Understanding Logs: Your Computer's Diary
          • Booting Process: Starting Your Operating System
        • 2.Installing an Operating System
          • Selecting and Installing an Operating System
          • Virtual Machines: An Introduction
          • Installing Windows 10 Operating System
          • Windows 10 and 11 Feature Matrix
          • Linux Installation Guide
          • ChromeOS: A Secure and Simple Operating System for Web Browsing
          • Apple's Mac OS: A User-Friendly Operating System
          • Overcoming Obstacles and Embracing Opportunities in IT
      • Networking
        • 1.What is Networking
          • Introduction to Networking
          • The Internet: Connecting Computers and Accessing Information
          • The Internet: Connecting Computers and Accessing Information
          • Understanding Network Protocols and TCP/IP
          • Lots of different ways to use the internet ๐ŸŒ
          • Journey in IT ๐ŸŽต
        • 2.Limitations of the Internet
          • The Internet: Its Creation and Evolution ๐ŸŒ
          • IP Addresses and Network Address Translation (NAT)
          • Skills from Previous Jobs and Career Transitions
        • 3.Impact of the Internet
          • The Impact of the Internet
          • The Internet of Things (IoT) and the Future of Computing
          • Android Security: Protecting Over Two Billion Devices
          • The Impact of the Internet: Anonymity, Privacy, and Security
          • The Thrilling World of Information Security at Google
      • Computer Software
        • 1.Introduction to Software
          • Introduction to Computer Software
          • Understanding Different Types of Software
          • Common Scripting Solutions
          • Software Copyright and Types
          • Programming Languages and Hardware Abstraction
          • Evolution of Programming Languages
          • My Journey in Information Technology
        • 2.Interacting with Software
          • Understanding Software and Software Management
          • Software Management and Automation
      • Troubleshooting, Customer Support, and Documentation
        • 1.Troubleshooting Best Practices
          • The User Layer: Troubleshooting, Communication, and Impact
          • Effective Troubleshooting: Asking the Right Questions
          • Isolating the Problem: Narrowing Down the Scope
          • Follow the Cookie Crumbs: Tracing the Problem
          • Fixing the Issue: Start with the Quickest Step First
          • Avoiding Common Pitfalls in Troubleshooting
          • Attributes for Success in IT Support
        • 2.Customer Service
          • Intro to Soft Skills ๐Ÿ˜Š๐Ÿ’ผ๐Ÿ”ง๐Ÿ“š
          • Anatomy of an Interaction ๐Ÿ’ฌ
          • Understanding the Science behind Difficult Situations ๐Ÿง ๐Ÿ’ก
          • Understanding Frustrations in User Support Interactions ๐Ÿง ๐Ÿ’ก
        • 3.Documentation
          • Why Documentation is Important
          • Examples of Good and Not So Good Documentation ๐Ÿ“
          • Writing Documentation in Ticketing or Bug Systems
        • 4.Getting Through a Technical Interview
          • Your Opportunity Introduction
          • Resume and Online Professional Presence
          • Crafting Your Resume โœ๏ธ
          • Interview Preparation Tips
          • Creating Your Elevator Pitch
          • When You're Interviewing
          • Being Your Best Self for the Interview
          • Interview Transcript
    • Course 2 The Bits and Bytes of Computer Networking by Google
      • Networking - IT Support Professional Certificate
        • 1.Introduction to Computer Networking
          • Course: The Bits and Bytes of Computer Networking
        • 2.The TCP IP Five Layer Network Model
          • Understanding Networking Layers
        • 3.The Basics of Networking Devices
          • Understanding Networking Cables and Devices ๐Ÿ“ถ๐Ÿ’ป๐Ÿ”Œ
          • Hubs, Switches, and Routers: Connecting Networks ๐ŸŒ๐Ÿ”—๐ŸŒ
          • Servers, Clients, and Network Communication ๐Ÿ–ฅ๏ธ๐Ÿ’ป๐Ÿ“ก
        • 4.The Physical Layer
          • The Physical Layer: Moving Ones and Zeros ๐ŸŒ๐Ÿ’ก๐Ÿ”Œ
          • Twisted Pair Cables: Enabling Duplex Communication ๐ŸŒ๐Ÿ”—๐Ÿ”€
          • Ethernet Over Twisted Pair Technologies ๐ŸŒ๐Ÿ”—๐Ÿ”€
          • Twisted Pair Ethernet: Crossover Cables ๐ŸŒ
          • The Physical Layer and Network Endpoints ๐ŸŒ
          • Cabling Tools ๐Ÿ› ๏ธ
        • 5.The Data Link Layer
          • Wireless and Cellular Internet ๐Ÿ“ก
          • Unicast, Multicast, and Broadcast in Ethernet ๐ŸŒ
          • Dissecting an Ethernet Frame ๐Ÿ•ธ๏ธ
          • Pursuing a Career in IT ๐Ÿ–ฅ๏ธ
      • Exploring the Network Layer ๐ŸŒ
        • 1.Introduction
          • Exploring Network Communication ๐ŸŒ
        • 2.The Network Layer
          • Introducing the Network Layer and IP Addressing ๐ŸŒ
          • Understanding IP Addresses and Allocation ๐ŸŒ
          • IP Datagram: Structure and Fields
          • IP Addresses and Address Classes
          • Address Resolution Protocol (ARP)
        • 3.Subnetting
          • Subnetting
          • Subnet Masks
          • Binary Numbers and Decimal Numbers
          • Address Classes and CIDR Notation
          • Overcoming Challenges and Seeking Support
        • 4.Routing
          • Routing Basics
          • Routing Tables
          • Routing Protocols
          • Exterior Gateway Protocols: Connecting Autonomous Systems
          • A Brief History of Non-Routable Address Space
          • A Tale of Two Line Endings: A Support Engineer's Odyssey
      • Transport and Application Layers
        • 1.Transport and Application Layers
          • Introduction to Transport and Application Layers
        • 2.The Transport Layer
          • The Transport Layer: Multiplexing, Demultiplexing, and Ports
          • Dissecting a TCP Segment
          • TCP Control Flags: Establishing and Closing Connections
          • Understanding TCP Socket States
          • Understanding Connection-Oriented Protocols and Connectionless Protocols
          • Supplemental Reading for System Ports versus Ephemeral Ports
          • Network Firewalls: A Critical Component of Network Security
        • 3.The Application Layer
          • The Application Layer: Sending and Receiving Data
          • Understanding Network Layer Models: OSI Model
          • Exercise: Understanding Network Communication
      • Course Module Networking Services
        • 1.Introduction to Network Services
          • Introduction to Computer Networking Services
        • 2.Name Resolution
          • Introduction to DNS (Domain Name System)
          • The Many Steps of Name Resolution
          • DNS and UDP: A Comparison
          • Passion and Drive in IT ๐Ÿ’ก
        • 3.Name Resolution in Practice
          • DNS Resource Record Types
          • Domain Name Structure
          • Understanding Authoritative Name Servers and DNS Zones
        • 4.Dynamic Host Configuration Protocol
          • Managing Hosts on a Network with DHCP
          • DHCP Protocol ๐ŸŒ
          • IPv4 Address Exhaustion
        • 5.VPNs and Proxies
          • Virtual Private Networks (VPNs)
          • Proxy Services: Introduction and Types
      • Internet Connectivity and Networking
        • 1.Connecting to the Internet
          • The Internet and Connectivity Technologies
        • 2.POTS and Dial up
          • Evolution of Computer Networks and Dial-up Connectivity
        • 3.Broadband Connections
          • The Significance of Broadband Internet
          • T-carrier Technologies: From Phone Calls to Data Transfers
          • DSL: Revolutionizing Internet Access
          • DSL: Revolutionizing Internet Access
          • Fiber Optic Technology: Revolutionizing Internet Connectivity
          • Broadband Protocols ๐ŸŒ๐Ÿ“ก
        • 4.WANs
          • Network Setup and WAN Technologies
          • Network Setup and WAN Technologies
          • Point-to-Point VPNs
        • 5.Wireless Networking
          • Introduction to Wireless Networking Technologies
          • Mobile Device Connectivity
          • Mobile Device Networks
          • Wi-Fi 6
          • Alphabet Soup: Wi-Fi Standards
          • IoT Data Transfer Protocols
          • Wireless Network Configurations
          • Understanding Wireless Network Channels
          • Wireless Network Security
          • Protocols & Encryption
          • Cellular Networking
      • The Future of Computer Networking ๐ŸŒ
        • 1.Introduction
          • Network Troubleshooting ๐Ÿ› ๏ธ
        • 2.Verifying Connectivity
          • Network Troubleshooting ๐Ÿ› ๏ธ
          • Traceroute: Tracing the Path to Network Connectivity ๐Ÿ›ค๏ธ
          • Connectivity Testing Beyond the Network Layer ๐ŸŒ
        • 3.Digging into DNS
          • Mastering Name Resolution with nslookup ๐Ÿ”
          • Understanding the Role of DNS in Network Connectivity ๐ŸŒ
          • The Domain Name System: A Hierarchical Global Network ๐ŸŒ
          • Before DNS: The Legacy of Host Files ๐Ÿ—‚๏ธ
        • 4.The Cloud
          • Exploring the World of Cloud Computing ๐ŸŒฅ๏ธ
          • Cloud Computing: Beyond Virtual Machines
          • Cloud Storage: Secure, Accessible, and Available
        • 5.IPv6
          • The IPv4 Address Exhaustion Problem
          • IPv6 Header Improvements ๐Ÿš€
          • The Transition to IPv6 ๐ŸŒ๐Ÿ”
          • IPv6 and IPv4 Harmony ๐ŸŒ๐Ÿ”—
          • Technical Interview Scenario: Troubleshooting Network Issues
    • Course 3 Operating Systems and You: Becoming a Power User ๐Ÿ–ฅ๏ธ
      • Learning Objectives
        • 1.Operating Systems and Becoming a Power User
          • Navigating the Operating Systems ๐Ÿ’ป
        • 2.Basic Commands
          • Navigating the Windows and Linux OSs
          • Copying Files and Directories in PowerShell
          • Renaming and Moving Files in Bash ๐Ÿ”„
          • Deleting Files and Directories
          • Navigating File System in Windows ๐Ÿ—‚๏ธ ๐Ÿ—‚๏ธ
          • Windows Confidential: Just What Is 'Size on Disk'? ๐Ÿ–ฅ๏ธ
          • File Systems
          • Navigating Directories ๐Ÿ“
          • Navigating the Windows CLI ๐Ÿ’ป
          • Navigating the File System in Bash ๐Ÿง
          • Creating Directories
          • Efficient Directory Management in Bash
        • 3.File and Text Manipulation
          • Viewing and Editing Files
          • Editing Files
      • User and Permissions
        • 1.Users and Groups
          • Managing Users and Permissions
          • Viewing User Group Information
          • Linux User Management ๐Ÿง
          • 4.Passwords
          • Window Managing User Accounts
          • User Accounts in Mobile Operating Systems ๐Ÿ“ฑ๐Ÿ’ป
          • Ben Fried: Google's Chief Information Officer ๐Ÿง‘โ€๐Ÿ’ป๐Ÿข
        • 2.Permissions
          • File Permissions ๐Ÿ’ป
          • Changing Permissions
          • Linux Special Permissions ๐Ÿง
      • Package and Software Management ๐Ÿ–ฅ๏ธ
        • 1.Software Distribution
          • Course Progress Update: Halfway Through! ๐ŸŽ‰
          • Understanding Package Dependencies on Windows ๐Ÿ–ฅ๏ธ
          • Understanding Package Dependencies in Linux ๐Ÿ“ฆ
          • Understanding Software Packaging & Installation ๐Ÿš€
          • Understanding Windows Software Packages ๐Ÿš€
          • Linux Package Management: Debian Packages ๐Ÿ› ๏ธ
          • Mobile Operating Systems & App Management ๐Ÿ› ๏ธ
          • Mobile App Distribution: iOS & Android ๐Ÿ› ๏ธ
          • Mobile App Updates Best Practices for IT Support ๐Ÿ“ฑ
          • Mobile Device Storage Management Best Practices ๐Ÿ“ฑ
          • Understanding Archives
        • 2.Package Managers
          • Windows Package Management with Chocolatey ๐Ÿ–ฅ๏ธ
        • 3.Whats happening in the background
          • Windows Software Installation: Behind the Scenes ๐Ÿ› ๏ธ
        • 4.Device Software Management
          • Windows Devices and Drivers: An Overview ๐Ÿ› ๏ธ
          • Linux Devices and Drivers: Detailed Overview ๐Ÿ› ๏ธ
          • Windows Operating System Updates ๐Ÿ–ฅ๏ธ๐Ÿ”„
          • Linux Operating System Updates ๐Ÿง
      • Filesystems Overview: Windows & Linux ๐Ÿ–ฅ๏ธ๐Ÿง
        • 1.Filesystem Types
          • Module Introduction: Disk Management Essentials ๐Ÿ› ๏ธ๐Ÿ’ป
          • Understanding File Management in Windows ๐Ÿ“‚๐Ÿ’ป
          • Monitoring and Managing Disk Usage in Windows ๐Ÿ–ฅ๏ธ
          • Windows Filesystem Repair ๐Ÿ› ๏ธ
          • Linux Filesystem Repair: An Overview ๐Ÿง๐Ÿ”ง
          • Review of Filesystems: A Refresher ๐ŸŒ๐Ÿ’พ
          • Disk Partitioning and File System Essentials ๐Ÿ’ฝ๐Ÿ› ๏ธ
          • Windows Disk Partitioning and Formatting a Filesystem ๐Ÿ’ป๐Ÿ’พ
          • Windows: Mounting and Unmounting a Filesystem ๐Ÿ”Œ๐Ÿ’พ
          • Linux: Disk Partitioning and Formatting a Filesystem ๐Ÿง๐Ÿ’ป
          • Linux Mounting and Unmounting a Filesystem ๐Ÿง๐Ÿ“‚
          • Understanding Swap Space and Virtual Memory in Windows ๐Ÿ’ป
          • Understanding Linux Swap Space ๐Ÿ–ฅ๏ธ๐Ÿ’พ
      • Process Management ๐Ÿ–ฅ๏ธ๐Ÿ”ง
        • 1.Life of a Process
          • Introduction to Process Management ๐Ÿ–ฅ๏ธ๐Ÿ”
          • Programs vs. Processes Revisited ๐Ÿ–ฅ๏ธ๐Ÿ”„
          • Windows Process Creation and Termination ๐Ÿ–ฅ๏ธ๐Ÿ”„
        • 2.Managing Processes
          • Windows Reading Process Information ๐Ÿ–ฅ๏ธ๐Ÿ”
          • Windows Signals ๐Ÿšฆ๐Ÿ””
          • Windows Managing Processes ๐Ÿ› ๏ธ๐Ÿ’ป
          • Mobile App Management ๐Ÿ“ฑ๐Ÿ”ง
        • 3.Process Utilization
          • Windows Resource Monitoring
          • Resource Monitoring in Linux
      • Final Module Overview: IT Support Essentials
        • 1.Remote Access
          • Final Module Introduction: IT Support Essentials
          • Remote Connections on Windows
          • Remote Connections in Windows
          • Remote Connection: File Transfer on Linux
          • Remote Connection: File Transfer on Windows
        • 2.Virtualization
          • Virtual Machines
          • Supplemental reading for Virtual Machines
        • 3.Logging
          • System Monitoring
          • The Windows Event Viewer
          • Linux Logs
          • Working with Logs
        • 4.Operating System Deployment
          • Knowledge Summary: Imaging Software ๐Ÿ–ฅ๏ธ๐Ÿ”ง
          • Knowledge Summary: Operating Systems Deployment Methods ๐Ÿ–ฅ๏ธ๐Ÿš€
          • Knowledge Summary: OS Deployment Methods ๐Ÿ–ฅ๏ธ๐Ÿ”„
          • Knowledge Summary: Mobile Device Resetting and Imaging ๐Ÿ“ฑ๐Ÿ”„
          • Knowledge Summary: Windows Troubleshooting ๐Ÿ–ฅ๏ธ๐Ÿ”
          • Knowledge Summary: Windows Troubleshooting Tools ๐Ÿ› ๏ธ๐Ÿ”
          • Troubleshooting a Full Hard Drive in Windows ๐Ÿ–ฅ๏ธ๐Ÿ’พ
          • Interview Scenario Troubleshooting Application Issues
    • Course 4 System Administration and IT Infrastructure Services ๐ŸŒ
      • System Administration Course Overview ๐Ÿ“š
        • 1.What is System Administration
          • Understanding IT Infrastructure and the Role of System Administrators ๐ŸŒ
          • Understanding Servers in IT Infrastructure ๐ŸŒ
          • Understanding Cloud Computing โ˜๏ธ
          • Understanding Cloud Computing โ˜๏ธ
        • 2.Systems Administration Tasks
          • Organizational Policies ๐Ÿ“‹
          • IT Infrastructure Services ๐Ÿ–ฅ๏ธ
          • User and Hardware Provisioning ๐Ÿ–ฅ๏ธ๐Ÿ‘ฅ
          • Routine Maintenance ๐Ÿ› ๏ธ๐Ÿ”„
          • 5.Vendors
          • Troubleshooting and Managing Issues ๐Ÿ› ๏ธ๐Ÿ”
          • Disaster Preparedness and Data Backup ๐ŸŒช๏ธ๐Ÿ’พ
        • 3.Applying Changes
          • Responsible Use of Administrative Rights โš™๏ธ๐Ÿ”’
          • IT Change Management ๐Ÿ› ๏ธ๐Ÿ“ˆ
          • Recording Your Actions ๐Ÿ–ฅ๏ธ๐ŸŽฅ
          • Never Test in Production ๐Ÿšซ๐Ÿ”ง
          • Assessing Risk in Change Management โš ๏ธ๐Ÿ”
          • Fixing Things the Right Way ๐Ÿ› ๏ธ๐Ÿ”
      • Network and Infrastructure Services: Module Overview ๐ŸŒ๐Ÿ”ง
        • 1.Intro to IT Infrastructure Services
          • IT Infrastructure Services Overview ๐Ÿ–ฅ๏ธ๐ŸŒ
          • The Role of IT Infrastructure Services in SysAdmin ๐Ÿ› ๏ธ๐ŸŒ
          • Types of IT Infrastructure Services ๐ŸŒ๐Ÿ’ป
        • 2.Physical Infrastructure Services
          • Server Operating Systems ๐Ÿ–ฅ๏ธ๐Ÿ”ง
          • Virtualization in IT Infrastructure ๐ŸŒ๐Ÿ’ป
          • Remote Access Revisited ๐ŸŒ๐Ÿ’ป
        • 3.Network Services
          • FTP, SFTP, and TFTP ๐Ÿ“๐Ÿ”„
          • Network Time Protocol (NTP) โฐ๐ŸŒ
          • Network Support Services Revisited ๐ŸŒ๐Ÿ”ง
          • Understanding DNS
          • DHCP (Dynamic Host Configuration Protocol) ๐ŸŒ๐Ÿ”ง
        • 4.Troubleshooting Network Services
          • Troubleshooting DNS Issues: Unable to Resolve a Hostname or Domain Name ๐ŸŒ๐Ÿ”
        • 5.Managing System Services
          • Managing and Configuring IT Services ๐Ÿ–ฅ๏ธ๐Ÿ”ง
          • Managing Services in Linux ๐Ÿ–ฅ๏ธ๐Ÿ”ง
          • Managing Services in Windows ๐Ÿ–ฅ๏ธ๐Ÿ”„
          • Configuring Services in Linux ๐Ÿ’ป
        • 6.Configuring Network Services
          • Configuring DNS with Dnsmasq ๐ŸŒ๐Ÿ› ๏ธ
          • Configuring DHCP with Dnsmasq ๐ŸŒ
      • Software and Platform Services ๐Ÿ“Š๐Ÿ’ป
        • 1.Software Services
          • Understanding Software and Platform Services in IT Infrastructure ๐Ÿ–ฅ๏ธ๐Ÿ’ก
          • Overview of Communication Services in IT Infrastructure ๐Ÿ’ฌ๐Ÿ”ง
          • Overview of Email Protocols and Services ๐Ÿ“ง๐Ÿ”ง
          • Spam Management and Mitigation ๐Ÿ›ก๏ธ๐Ÿ“ง
          • User Productivity Services: Agreements and Licenses ๐Ÿ“‹๐Ÿ’ผ
          • Web Server Security Protocols ๐Ÿ”๐ŸŒ
          • Managing Self-Doubt: Insights from Heather ๐ŸŒŸ
        • 2.File Services
          • File Services: Enhancing Organizational Productivity ๐Ÿ“
          • Network File Storage: Efficient Solutions for File Sharing ๐Ÿ“‚
          • Mobile Synchronization Protecting Your Valuable Data ๐Ÿ“ฑ๐Ÿ”’
        • 3.Print Services
          • Configuring Print Services ๐Ÿ“„
        • 4.Platform Services
          • Web Servers Revisited ๐ŸŒ๐Ÿ’ป
          • Load Balancers: Overview and Key Concepts ๐ŸŒโš™๏ธ
          • Understanding Database Servers ๐Ÿ“Š๐Ÿ’พ
        • 5.Troubleshooting Platform Services
          • Diagnosing Website Issues with HTTP Status Codes ๐ŸŒ๐Ÿ”
        • 6.Managing Cloud Resources
          • Cloud Concepts ๐ŸŒฅ๏ธ๐Ÿ’ก
          • Typical Cloud Infrastructure Setups โ˜๏ธ๐Ÿ”ง
          • Common Cloud Models โ˜๏ธ๐Ÿ”
          • When and How to Choose Cloud โ˜๏ธ๐Ÿค”
          • Managing Cloud Resources โ˜๏ธ๐Ÿ”ง
      • Data Recovery and Backups ๐Ÿ“๐Ÿ”„
        • 1.Planning for Data Recovery
          • Introduction to Data Recovery ๐Ÿ“Š๐Ÿ”ง
          • What is Data Recovery? ๐Ÿ“‚๐Ÿ”
          • Backing Up Your Data ๐Ÿ”’๐Ÿ’พ
          • Backup Solutions ๐Ÿ›ก๏ธ๐Ÿ’พ
          • Job Transition: The Value of Soft Skills in IT ๐ŸŒŸ๐Ÿ’ผ
          • Testing Backups: Ensuring Effective Data Recovery ๐Ÿ”„๐Ÿ› ๏ธ
          • Types of Backup Choosing the Right Approach for Your Data ๐Ÿ“‚๐Ÿ”„
          • User Backups Ensuring Data Safety for Individual Devices ๐Ÿ’ปโ˜๏ธ
        • 2.Disaster Recovery Plans
          • Disaster Recovery Plan Essential Components and Strategies ๐ŸŒช๏ธ๐Ÿ› ๏ธ
          • Designing an Effective Disaster Recovery Plan ๐Ÿ›ก๏ธ
        • 3.Post Mortems
          • Understanding Post-Mortems ๐Ÿ“๐Ÿ”
          • Writing a PostMortem Report ๐Ÿ“๐Ÿ”
      • Final Systems Administration Consultation Project
        • Process Review for Network Funtime Company ๐Ÿ–ฅ๏ธ๐Ÿ”ง
        • Process Review for W.D. Widgets ๐Ÿ“ˆ๐Ÿ› ๏ธ
        • Process Review for Dewgood ๐ŸŒŸ๐Ÿ’ป
    • Course 5 IT Security: Defense Against the Digital Dark Arts ๐Ÿ”๐Ÿ’ป
      • IT Security Course: Module 1 Overview ๐Ÿ”
        • 1.Introduction to IT Security
          • Introduction to IT Security Course ๐Ÿ”
        • 2.Malicious Software
          • The CIA Triad in Information Security ๐Ÿ”
          • Essential Security Terms in IT Security ๐Ÿ›ก๏ธ
          • Malicious Software (Malware) Overview ๐Ÿฆ 
          • Antimalware Protection and Malware Removal ๐Ÿ›ก๏ธ๐Ÿ’ป
          • Malware Continued: Advanced Threats and Techniques ๐Ÿšจ๐Ÿ–ฅ๏ธ
        • 3.Network Attacks
          • Network Attacks: Overview of Common Threats ๐ŸŒ๐Ÿ”’
          • Denial-of-Service Attacks: An Overview ๐ŸŒ๐Ÿšซ
          • Overview of High-Profile Distributed Denial of Service (DDoS) Attacks ๐ŸŒ๐Ÿšซ
        • 4.Other Attacks
          • Overview of ClientSide Attacks ๐Ÿ–ฅ๏ธ๐Ÿ’ฅ
          • Overview of Password Attacks ๐Ÿ”๐Ÿšจ
          • Overview of Deceptive Attacks ๐Ÿ•ต๏ธโ€โ™‚๏ธ๐Ÿ’ป
          • Physical Security Measures ๐Ÿ›ก๏ธ๐Ÿ”
      • Cryptology Overview ๐Ÿ”
        • 1.Symmetric Encryption
          • Cryptography and Its Principles ๐Ÿ”
          • Symmetric Cryptography ๐Ÿ”
          • Symmetric Encryption Algorithms ๐Ÿ”
          • The Role of a Security Engineer ๐Ÿ”
        • 2.Public Key or Asymmetric Encryption
          • Asymmetric Cryptography ๐Ÿ”๐Ÿ”‘
          • Asymmetric vs Symmetric Cryptography ๐Ÿ”‘๐Ÿ”’
          • Asymmetric Encryption Algorithms ๐Ÿ”
        • 3.Hashing
          • Hashing ๐Ÿ”
          • Hashing Algorithms ๐Ÿ› ๏ธ
        • 4.Cryptography Applications
          • Public Key Infrastructure (PKI) ๐ŸŒ๐Ÿ”’
          • Certificates and Trust Models ๐Ÿ”‘๐Ÿ”
          • Cryptography in Action ๐Ÿ”’๐Ÿ’ป
          • Securing Network Traffic ๐Ÿ”๐ŸŒ
          • Cryptographic Hardware ๐Ÿ›ก๏ธ๐Ÿ”‘
      • The Three A's in Cybersecurity ๐Ÿ”
        • 1.Authentication
          • Best Practices for Authentication ๐Ÿ”
          • Multifactor Authentication (MFA) ๐Ÿ”‘
          • Physical Privacy and Security Components ๐Ÿ”’
          • 4.Certificates Part Two
          • RADIUS Remote Authentication DialIn User Service ๐ŸŒ
          • Kerberos Authentication Protocol ๐Ÿ›ก๏ธ
          • TACACS+ (Terminal Access Controller Access-Control System Plus) ๐Ÿ”
          • Single Sign-On (SSO) ๐Ÿ”‘
        • 2.Authorization
          • Authorization and Access Control Methods ๐Ÿ”
          • Mobile Security Methods ๐Ÿ“ฑ๐Ÿ”’
          • Access Control List (ACL) ๐Ÿ“œ๐Ÿ”
        • 3.Accounting
          • Tracking Usage and Access ๐Ÿ“Š๐Ÿ”
          • Important Skills in Security ๐Ÿ”๐Ÿ’ก
      • Secure Network Architecture ๐Ÿ›ก๏ธ๐ŸŒ
        • 1.Secure Network Architecture
          • Secure Network Architecture ๐Ÿ›ก๏ธ๐ŸŒ
          • Network Hardware Hardening ๐ŸŒ๐Ÿ› ๏ธ
          • IEEE 802.1X: Port-Based Network Access Control ๐ŸŒ๐Ÿ”’
          • Network Software Hardening Techniques ๐Ÿ”’๐Ÿ’ป
        • 2.Wireless Security
          • WEP Encryption and Why It Shouldn't Be Used Anymore ๐Ÿšซ๐Ÿ”‘
          • Summary of WPA and WPS Security in Wireless Networks
          • WPA2: Advanced Security Protocol for Wi-Fi Networks
          • Wireless Hardening: Enhancing Wi-Fi Security
          • The Impact of Social Engineering
        • 3.Network Monitoring
          • Sniffing the Network
          • Wireshark and Tcpdump
          • Intrusion Detection and Prevention Systems (IDS/IPS)
          • Unified Threat Management (UTM) ๐Ÿ›ก๏ธ
          • Home Network Security ๐Ÿ ๐Ÿ”
      • Module 5 In-Depth Security Defense ๐Ÿ›ก๏ธ๐Ÿ”’
        • 1.System Hardening
          • Introduction to Defense in Depth ๐Ÿ›ก๏ธ๐Ÿ”„
          • Disabling Unnecessary Components ๐Ÿ› ๏ธ๐Ÿ”’
          • Host-Based Firewalls ๐Ÿ›ก๏ธ๐Ÿ’ป
          • Logging and Auditing ๐Ÿ”๐Ÿ“Š
          • Windows Defender Guide ๐Ÿ›ก๏ธ๐Ÿ–ฅ๏ธ
          • Antimalware Protection Guide ๐Ÿ›ก๏ธ
          • Disk Encryption Guide ๐Ÿ”
          • Self-Learning The Key to Success in Technology ๐Ÿš€
        • 2.Application Hardening
          • Software Patch Management: Essential for Security** ๐Ÿ›ก๏ธ
          • Browser Hardening: Enhancing Your Online Security ๐Ÿ”’
          • Application Policies: Enhancing Security through Effective Management ๐Ÿ”
      • Congratulations on reaching the final module of the course! ๐ŸŽ‰ Hereโ€™s what youโ€™ll be focusing on:
        • 1.Risk in the Workplace
          • Security Goals and PCI DSS Overview ๐Ÿ”’
          • Measuring and Assessing Risk ๐Ÿ”
          • Privacy Policy ๐Ÿ“œ
          • Data Destruction ๐Ÿ”’
        • 2.Users
          • User Habits and Security ๐Ÿš€๐Ÿ”
          • ThirdParty Security ๐Ÿ›ก๏ธ๐Ÿ”
          • Security Training ๐Ÿ›ก๏ธ๐Ÿ“š
          • Qualities of an IT Candidate ๐ŸŒŸ๐Ÿ’ป
        • 3.Incident Handling
          • Incident Reporting and Analysis ๐Ÿšจ๐Ÿ”
          • Incident Response and Forensic Analysis ๐Ÿ”๐Ÿ›ก๏ธ
          • Incident Response and Recovery ๐Ÿš€๐Ÿ”’
          • Mobile Security and Privacy ๐Ÿ“ฑ๐Ÿ”
          • Bring Your Own Device (BYOD) ๐Ÿ“ฑ๐Ÿข
          • Tips for IT Support Interviews ๐Ÿ’ผ๐Ÿ–ฅ๏ธ
          • Interview Role Play: Network Security Scenario ๐ŸŽฅ๐Ÿ”’
          • Security Infrastructure Design Document
  • Google Project Manager Certification in Progress ๐Ÿง‘โ€โš•๏ธ
    • Course 1 Foundations of Project Management
      • Module 1 Embarking on a career in project management
      • Module 2 Becoming an effective project manager
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  • 1. Tenacity and Grit ๐Ÿ’ช
  • 2. Problem-Solving Skills ๐Ÿ”
  • 3. Willingness to Learn ๐Ÿ“š
  • 4. Practical Experience and Initiative ๐Ÿš€
  • 5. Resilience and Determination ๐Ÿ†
  • 6. Real-World Examples ๐Ÿ“–
  • Key Takeaways ๐Ÿ”‘

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  1. Google IT Support Professional Certificate
  2. Course 5 IT Security: Defense Against the Digital Dark Arts ๐Ÿ”๐Ÿ’ป
  3. Congratulations on reaching the final module of the course! ๐ŸŽ‰ Hereโ€™s what youโ€™ll be focusing on:
  4. 2.Users

Qualities of an IT Candidate ๐ŸŒŸ๐Ÿ’ป

To excel in an IT career, candidates must possess a variety of qualities that go beyond technical skills. Hereโ€™s a summary of the essential traits that make a great IT candidate:

1. Tenacity and Grit ๐Ÿ’ช

  • Persistence: IT professionals must be determined and persistent, especially when faced with challenging problems.

  • Problem-Solving: The ability to approach seemingly insurmountable problems methodically and break them down into manageable parts is crucial.

2. Problem-Solving Skills ๐Ÿ”

  • Resourcefulness: Not having all the answers is acceptable; knowing how to find the right solutions is key.

  • Creative Thinking: Being able to think outside the box and explore various approaches to solve issues effectively.

3. Willingness to Learn ๐Ÿ“š

  • Adaptability: Being open to learning from mistakes and adapting to new information and technologies.

  • Continuous Improvement: Embracing the learning process and using challenges as opportunities to grow.

4. Practical Experience and Initiative ๐Ÿš€

  • Resourcefulness in Action: Demonstrated through past experiences where candidates tackled problems effectively, even in difficult circumstances.

  • Proactive Attitude: Taking initiative and showing a willingness to go the extra mile to overcome obstacles.

5. Resilience and Determination ๐Ÿ†

  • Handling Setbacks: Being resilient and not easily discouraged by setbacks or failures.

  • Perseverance: Maintaining a positive attitude and continuing to strive towards goals despite difficulties.

6. Real-World Examples ๐Ÿ“–

  • Practical Insights: Candidates who have faced and overcome real-world challenges, such as finding creative solutions in complex situations, are highly valued.

  • Character and Integrity: Traits demonstrated through actions, such as a candidate going above and beyond in a tough situation, often highlight their suitability for the role.

Key Takeaways ๐Ÿ”‘

  • Tenacity and Grit: Essential for tackling difficult problems and persisting through challenges.

  • Problem-Solving Skills: Critical for finding effective solutions and thinking creatively.

  • Willingness to Learn: Important for adapting to new information and technologies.

  • Practical Experience: Real-world examples of overcoming challenges demonstrate a candidateโ€™s capabilities and character.

A successful IT candidate embodies these qualities, making them well-suited to handle the demands and challenges of the field.

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