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  • Google Learning Program 📚
  • Google IT Support Professional Certificatechevron-right
    • Course 1 Welcome to the First Course in the Series! 🎓🖥️chevron-right
      • Welcome to Technical Support Fundamentals!chevron-right
      • Inside a Computerchevron-right
      • Operating Systemschevron-right
      • Networkingchevron-right
      • Computer Softwarechevron-right
      • Troubleshooting, Customer Support, and Documentationchevron-right
        • 1.Troubleshooting Best Practiceschevron-right
        • 2.Customer Servicechevron-right
        • 3.Documentationchevron-right
          • Why Documentation is Important
          • Examples of Good and Not So Good Documentation 📝
          • Writing Documentation in Ticketing or Bug Systems
        • 4.Getting Through a Technical Interviewchevron-right
    • Course 2 The Bits and Bytes of Computer Networking by Googlechevron-right
    • Course 3 Operating Systems and You: Becoming a Power User 🖥️chevron-right
    • Course 4 System Administration and IT Infrastructure Services 🌐chevron-right
    • Course 5 IT Security: Defense Against the Digital Dark Arts 🔐💻chevron-right
  • Google Project Manager Certification in Progress 🧑‍⚕️chevron-right
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  1. Google IT Support Professional Certificatechevron-right
  2. Course 1 Welcome to the First Course in the Series! 🎓🖥️chevron-right
  3. Troubleshooting, Customer Support, and Documentation

3.Documentation

Why Documentation is Importantchevron-rightExamples of Good and Not So Good Documentation 📝chevron-rightWriting Documentation in Ticketing or Bug Systemschevron-right
PreviousUnderstanding Frustrations in User Support Interactions 🧠💡chevron-leftNextWhy Documentation is Importantchevron-right

Last updated 1 year ago

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