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  • Google Learning Program 📚
  • Google IT Support Professional Certificate
    • Course 1 Welcome to the First Course in the Series! 🎓🖥️
      • Welcome to Technical Support Fundamentals!
        • 1.Introduction to IT Support
          • Technical Support Fundamentals
          • What Does an IT Support Specialist Do?
        • 2.History of Computing
          • The Journey of Computers
          • The Path to Modern Computers 💥
          • Pioneers in Computing and IT 🧮
        • 3.Digital Logic
          • Computer Language
          • Character Encoding
          • Binary
          • Logic Gates
          • Binary and Decimal Systems in Computing
        • 4.Computer Architecture Layer
          • Abstraction in Computing
          • Layers of a Computer System
          • Nontraditional Backgrounds in IT
      • Inside a Computer
        • 1.The Modern Computer
          • The Fascinating Journey of Computers
          • Inside the Computer: Exploring Hardware
          • Introduction to Building Computers 🖥️
          • Supplemental Reading for CPUs
          • Changes in Diversity with Regards to IT Support Specialists 👥💻🌍
        • 2.Components
          • CPU 🧠
          • Computer Peripherals and Connectors
          • Connector Types
          • Projectors
          • The Significance of RAM in Computing 💾🧠💡
          • The Role of Motherboards in Computer Systems 🖥️🔌
          • Physical Storage: Hard Drives
          • Data Storage
          • Introduction
          • Power Supplies
          • Mobile Devices
          • Mobile Device Power and Charging
        • 3.Starting It Up
          • Computer Components and Device Communication 💻🔌📡
          • The Importance of Technology Skills
          • Building Your Own Computer
          • Repairing a Mobile Device 📱🔧
          • Mobile Display Types
        • 4.Hardware Graded Assessment
          • Feedback on IT Program
      • Operating Systems
        • 1.What is an Operating System
          • Welcome Back to OS! 👋
          • Boot Methods Best Practices
          • Mobile Device Operating Systems
          • Exploring Career Opportunities in IT
          • Introduction to Operating Systems
          • Understanding File Management in Operating Systems
          • Process Management in Operating Systems
          • Memory Management and Virtual Memory
          • Input and Output Management
          • Userspace and Interacting with the Operating System
          • Understanding Logs: Your Computer's Diary
          • Booting Process: Starting Your Operating System
        • 2.Installing an Operating System
          • Selecting and Installing an Operating System
          • Virtual Machines: An Introduction
          • Installing Windows 10 Operating System
          • Windows 10 and 11 Feature Matrix
          • Linux Installation Guide
          • ChromeOS: A Secure and Simple Operating System for Web Browsing
          • Apple's Mac OS: A User-Friendly Operating System
          • Overcoming Obstacles and Embracing Opportunities in IT
      • Networking
        • 1.What is Networking
          • Introduction to Networking
          • The Internet: Connecting Computers and Accessing Information
          • The Internet: Connecting Computers and Accessing Information
          • Understanding Network Protocols and TCP/IP
          • Lots of different ways to use the internet 🌐
          • Journey in IT 🎵
        • 2.Limitations of the Internet
          • The Internet: Its Creation and Evolution 🌐
          • IP Addresses and Network Address Translation (NAT)
          • Skills from Previous Jobs and Career Transitions
        • 3.Impact of the Internet
          • The Impact of the Internet
          • The Internet of Things (IoT) and the Future of Computing
          • Android Security: Protecting Over Two Billion Devices
          • The Impact of the Internet: Anonymity, Privacy, and Security
          • The Thrilling World of Information Security at Google
      • Computer Software
        • 1.Introduction to Software
          • Introduction to Computer Software
          • Understanding Different Types of Software
          • Common Scripting Solutions
          • Software Copyright and Types
          • Programming Languages and Hardware Abstraction
          • Evolution of Programming Languages
          • My Journey in Information Technology
        • 2.Interacting with Software
          • Understanding Software and Software Management
          • Software Management and Automation
      • Troubleshooting, Customer Support, and Documentation
        • 1.Troubleshooting Best Practices
          • The User Layer: Troubleshooting, Communication, and Impact
          • Effective Troubleshooting: Asking the Right Questions
          • Isolating the Problem: Narrowing Down the Scope
          • Follow the Cookie Crumbs: Tracing the Problem
          • Fixing the Issue: Start with the Quickest Step First
          • Avoiding Common Pitfalls in Troubleshooting
          • Attributes for Success in IT Support
        • 2.Customer Service
          • Intro to Soft Skills 😊💼🔧📚
          • Anatomy of an Interaction 💬
          • Understanding the Science behind Difficult Situations 🧠💡
          • Understanding Frustrations in User Support Interactions 🧠💡
        • 3.Documentation
          • Why Documentation is Important
          • Examples of Good and Not So Good Documentation 📝
          • Writing Documentation in Ticketing or Bug Systems
        • 4.Getting Through a Technical Interview
          • Your Opportunity Introduction
          • Resume and Online Professional Presence
          • Crafting Your Resume ✍️
          • Interview Preparation Tips
          • Creating Your Elevator Pitch
          • When You're Interviewing
          • Being Your Best Self for the Interview
          • Interview Transcript
    • Course 2 The Bits and Bytes of Computer Networking by Google
      • Networking - IT Support Professional Certificate
        • 1.Introduction to Computer Networking
          • Course: The Bits and Bytes of Computer Networking
        • 2.The TCP IP Five Layer Network Model
          • Understanding Networking Layers
        • 3.The Basics of Networking Devices
          • Understanding Networking Cables and Devices 📶💻🔌
          • Hubs, Switches, and Routers: Connecting Networks 🌐🔗🌍
          • Servers, Clients, and Network Communication 🖥️💻📡
        • 4.The Physical Layer
          • The Physical Layer: Moving Ones and Zeros 🌐💡🔌
          • Twisted Pair Cables: Enabling Duplex Communication 🌐🔗🔀
          • Ethernet Over Twisted Pair Technologies 🌐🔗🔀
          • Twisted Pair Ethernet: Crossover Cables 🌐
          • The Physical Layer and Network Endpoints 🌐
          • Cabling Tools 🛠️
        • 5.The Data Link Layer
          • Wireless and Cellular Internet 📡
          • Unicast, Multicast, and Broadcast in Ethernet 🌐
          • Dissecting an Ethernet Frame 🕸️
          • Pursuing a Career in IT 🖥️
      • Exploring the Network Layer 🌐
        • 1.Introduction
          • Exploring Network Communication 🌐
        • 2.The Network Layer
          • Introducing the Network Layer and IP Addressing 🌐
          • Understanding IP Addresses and Allocation 🌐
          • IP Datagram: Structure and Fields
          • IP Addresses and Address Classes
          • Address Resolution Protocol (ARP)
        • 3.Subnetting
          • Subnetting
          • Subnet Masks
          • Binary Numbers and Decimal Numbers
          • Address Classes and CIDR Notation
          • Overcoming Challenges and Seeking Support
        • 4.Routing
          • Routing Basics
          • Routing Tables
          • Routing Protocols
          • Exterior Gateway Protocols: Connecting Autonomous Systems
          • A Brief History of Non-Routable Address Space
          • A Tale of Two Line Endings: A Support Engineer's Odyssey
      • Transport and Application Layers
        • 1.Transport and Application Layers
          • Introduction to Transport and Application Layers
        • 2.The Transport Layer
          • The Transport Layer: Multiplexing, Demultiplexing, and Ports
          • Dissecting a TCP Segment
          • TCP Control Flags: Establishing and Closing Connections
          • Understanding TCP Socket States
          • Understanding Connection-Oriented Protocols and Connectionless Protocols
          • Supplemental Reading for System Ports versus Ephemeral Ports
          • Network Firewalls: A Critical Component of Network Security
        • 3.The Application Layer
          • The Application Layer: Sending and Receiving Data
          • Understanding Network Layer Models: OSI Model
          • Exercise: Understanding Network Communication
      • Course Module Networking Services
        • 1.Introduction to Network Services
          • Introduction to Computer Networking Services
        • 2.Name Resolution
          • Introduction to DNS (Domain Name System)
          • The Many Steps of Name Resolution
          • DNS and UDP: A Comparison
          • Passion and Drive in IT 💡
        • 3.Name Resolution in Practice
          • DNS Resource Record Types
          • Domain Name Structure
          • Understanding Authoritative Name Servers and DNS Zones
        • 4.Dynamic Host Configuration Protocol
          • Managing Hosts on a Network with DHCP
          • DHCP Protocol 🌐
          • IPv4 Address Exhaustion
        • 5.VPNs and Proxies
          • Virtual Private Networks (VPNs)
          • Proxy Services: Introduction and Types
      • Internet Connectivity and Networking
        • 1.Connecting to the Internet
          • The Internet and Connectivity Technologies
        • 2.POTS and Dial up
          • Evolution of Computer Networks and Dial-up Connectivity
        • 3.Broadband Connections
          • The Significance of Broadband Internet
          • T-carrier Technologies: From Phone Calls to Data Transfers
          • DSL: Revolutionizing Internet Access
          • DSL: Revolutionizing Internet Access
          • Fiber Optic Technology: Revolutionizing Internet Connectivity
          • Broadband Protocols 🌐📡
        • 4.WANs
          • Network Setup and WAN Technologies
          • Network Setup and WAN Technologies
          • Point-to-Point VPNs
        • 5.Wireless Networking
          • Introduction to Wireless Networking Technologies
          • Mobile Device Connectivity
          • Mobile Device Networks
          • Wi-Fi 6
          • Alphabet Soup: Wi-Fi Standards
          • IoT Data Transfer Protocols
          • Wireless Network Configurations
          • Understanding Wireless Network Channels
          • Wireless Network Security
          • Protocols & Encryption
          • Cellular Networking
      • The Future of Computer Networking 🌐
        • 1.Introduction
          • Network Troubleshooting 🛠️
        • 2.Verifying Connectivity
          • Network Troubleshooting 🛠️
          • Traceroute: Tracing the Path to Network Connectivity 🛤️
          • Connectivity Testing Beyond the Network Layer 🌐
        • 3.Digging into DNS
          • Mastering Name Resolution with nslookup 🔍
          • Understanding the Role of DNS in Network Connectivity 🌐
          • The Domain Name System: A Hierarchical Global Network 🌐
          • Before DNS: The Legacy of Host Files 🗂️
        • 4.The Cloud
          • Exploring the World of Cloud Computing 🌥️
          • Cloud Computing: Beyond Virtual Machines
          • Cloud Storage: Secure, Accessible, and Available
        • 5.IPv6
          • The IPv4 Address Exhaustion Problem
          • IPv6 Header Improvements 🚀
          • The Transition to IPv6 🌐🔍
          • IPv6 and IPv4 Harmony 🌐🔗
          • Technical Interview Scenario: Troubleshooting Network Issues
    • Course 3 Operating Systems and You: Becoming a Power User 🖥️
      • Learning Objectives
        • 1.Operating Systems and Becoming a Power User
          • Navigating the Operating Systems 💻
        • 2.Basic Commands
          • Navigating the Windows and Linux OSs
          • Copying Files and Directories in PowerShell
          • Renaming and Moving Files in Bash 🔄
          • Deleting Files and Directories
          • Navigating File System in Windows 🗂️ 🗂️
          • Windows Confidential: Just What Is 'Size on Disk'? 🖥️
          • File Systems
          • Navigating Directories 📁
          • Navigating the Windows CLI 💻
          • Navigating the File System in Bash 🐧
          • Creating Directories
          • Efficient Directory Management in Bash
        • 3.File and Text Manipulation
          • Viewing and Editing Files
          • Editing Files
      • User and Permissions
        • 1.Users and Groups
          • Managing Users and Permissions
          • Viewing User Group Information
          • Linux User Management 🐧
          • 4.Passwords
          • Window Managing User Accounts
          • User Accounts in Mobile Operating Systems 📱💻
          • Ben Fried: Google's Chief Information Officer 🧑‍💻🏢
        • 2.Permissions
          • File Permissions 💻
          • Changing Permissions
          • Linux Special Permissions 🐧
      • Package and Software Management 🖥️
        • 1.Software Distribution
          • Course Progress Update: Halfway Through! 🎉
          • Understanding Package Dependencies on Windows 🖥️
          • Understanding Package Dependencies in Linux 📦
          • Understanding Software Packaging & Installation 🚀
          • Understanding Windows Software Packages 🚀
          • Linux Package Management: Debian Packages 🛠️
          • Mobile Operating Systems & App Management 🛠️
          • Mobile App Distribution: iOS & Android 🛠️
          • Mobile App Updates Best Practices for IT Support 📱
          • Mobile Device Storage Management Best Practices 📱
          • Understanding Archives
        • 2.Package Managers
          • Windows Package Management with Chocolatey 🖥️
        • 3.Whats happening in the background
          • Windows Software Installation: Behind the Scenes 🛠️
        • 4.Device Software Management
          • Windows Devices and Drivers: An Overview 🛠️
          • Linux Devices and Drivers: Detailed Overview 🛠️
          • Windows Operating System Updates 🖥️🔄
          • Linux Operating System Updates 🐧
      • Filesystems Overview: Windows & Linux 🖥️🐧
        • 1.Filesystem Types
          • Module Introduction: Disk Management Essentials 🛠️💻
          • Understanding File Management in Windows 📂💻
          • Monitoring and Managing Disk Usage in Windows 🖥️
          • Windows Filesystem Repair 🛠️
          • Linux Filesystem Repair: An Overview 🐧🔧
          • Review of Filesystems: A Refresher 🌐💾
          • Disk Partitioning and File System Essentials 💽🛠️
          • Windows Disk Partitioning and Formatting a Filesystem 💻💾
          • Windows: Mounting and Unmounting a Filesystem 🔌💾
          • Linux: Disk Partitioning and Formatting a Filesystem 🐧💻
          • Linux Mounting and Unmounting a Filesystem 🐧📂
          • Understanding Swap Space and Virtual Memory in Windows 💻
          • Understanding Linux Swap Space 🖥️💾
      • Process Management 🖥️🔧
        • 1.Life of a Process
          • Introduction to Process Management 🖥️🔍
          • Programs vs. Processes Revisited 🖥️🔄
          • Windows Process Creation and Termination 🖥️🔄
        • 2.Managing Processes
          • Windows Reading Process Information 🖥️🔍
          • Windows Signals 🚦🔔
          • Windows Managing Processes 🛠️💻
          • Mobile App Management 📱🔧
        • 3.Process Utilization
          • Windows Resource Monitoring
          • Resource Monitoring in Linux
      • Final Module Overview: IT Support Essentials
        • 1.Remote Access
          • Final Module Introduction: IT Support Essentials
          • Remote Connections on Windows
          • Remote Connections in Windows
          • Remote Connection: File Transfer on Linux
          • Remote Connection: File Transfer on Windows
        • 2.Virtualization
          • Virtual Machines
          • Supplemental reading for Virtual Machines
        • 3.Logging
          • System Monitoring
          • The Windows Event Viewer
          • Linux Logs
          • Working with Logs
        • 4.Operating System Deployment
          • Knowledge Summary: Imaging Software 🖥️🔧
          • Knowledge Summary: Operating Systems Deployment Methods 🖥️🚀
          • Knowledge Summary: OS Deployment Methods 🖥️🔄
          • Knowledge Summary: Mobile Device Resetting and Imaging 📱🔄
          • Knowledge Summary: Windows Troubleshooting 🖥️🔍
          • Knowledge Summary: Windows Troubleshooting Tools 🛠️🔍
          • Troubleshooting a Full Hard Drive in Windows 🖥️💾
          • Interview Scenario Troubleshooting Application Issues
    • Course 4 System Administration and IT Infrastructure Services 🌐
      • System Administration Course Overview 📚
        • 1.What is System Administration
          • Understanding IT Infrastructure and the Role of System Administrators 🌐
          • Understanding Servers in IT Infrastructure 🌐
          • Understanding Cloud Computing ☁️
          • Understanding Cloud Computing ☁️
        • 2.Systems Administration Tasks
          • Organizational Policies 📋
          • IT Infrastructure Services 🖥️
          • User and Hardware Provisioning 🖥️👥
          • Routine Maintenance 🛠️🔄
          • 5.Vendors
          • Troubleshooting and Managing Issues 🛠️🔍
          • Disaster Preparedness and Data Backup 🌪️💾
        • 3.Applying Changes
          • Responsible Use of Administrative Rights ⚙️🔒
          • IT Change Management 🛠️📈
          • Recording Your Actions 🖥️🎥
          • Never Test in Production 🚫🔧
          • Assessing Risk in Change Management ⚠️🔍
          • Fixing Things the Right Way 🛠️🔍
      • Network and Infrastructure Services: Module Overview 🌐🔧
        • 1.Intro to IT Infrastructure Services
          • IT Infrastructure Services Overview 🖥️🌐
          • The Role of IT Infrastructure Services in SysAdmin 🛠️🌐
          • Types of IT Infrastructure Services 🌐💻
        • 2.Physical Infrastructure Services
          • Server Operating Systems 🖥️🔧
          • Virtualization in IT Infrastructure 🌐💻
          • Remote Access Revisited 🌍💻
        • 3.Network Services
          • FTP, SFTP, and TFTP 📁🔄
          • Network Time Protocol (NTP) ⏰🌐
          • Network Support Services Revisited 🌐🔧
          • Understanding DNS
          • DHCP (Dynamic Host Configuration Protocol) 🌐🔧
        • 4.Troubleshooting Network Services
          • Troubleshooting DNS Issues: Unable to Resolve a Hostname or Domain Name 🌐🔍
        • 5.Managing System Services
          • Managing and Configuring IT Services 🖥️🔧
          • Managing Services in Linux 🖥️🔧
          • Managing Services in Windows 🖥️🔄
          • Configuring Services in Linux 💻
        • 6.Configuring Network Services
          • Configuring DNS with Dnsmasq 🌐🛠️
          • Configuring DHCP with Dnsmasq 🌐
      • Software and Platform Services 📊💻
        • 1.Software Services
          • Understanding Software and Platform Services in IT Infrastructure 🖥️💡
          • Overview of Communication Services in IT Infrastructure 💬🔧
          • Overview of Email Protocols and Services 📧🔧
          • Spam Management and Mitigation 🛡️📧
          • User Productivity Services: Agreements and Licenses 📋💼
          • Web Server Security Protocols 🔐🌐
          • Managing Self-Doubt: Insights from Heather 🌟
        • 2.File Services
          • File Services: Enhancing Organizational Productivity 📁
          • Network File Storage: Efficient Solutions for File Sharing 📂
          • Mobile Synchronization Protecting Your Valuable Data 📱🔒
        • 3.Print Services
          • Configuring Print Services 📄
        • 4.Platform Services
          • Web Servers Revisited 🌐💻
          • Load Balancers: Overview and Key Concepts 🌐⚙️
          • Understanding Database Servers 📊💾
        • 5.Troubleshooting Platform Services
          • Diagnosing Website Issues with HTTP Status Codes 🌐🔍
        • 6.Managing Cloud Resources
          • Cloud Concepts 🌥️💡
          • Typical Cloud Infrastructure Setups ☁️🔧
          • Common Cloud Models ☁️🔍
          • When and How to Choose Cloud ☁️🤔
          • Managing Cloud Resources ☁️🔧
      • Data Recovery and Backups 📁🔄
        • 1.Planning for Data Recovery
          • Introduction to Data Recovery 📊🔧
          • What is Data Recovery? 📂🔍
          • Backing Up Your Data 🔒💾
          • Backup Solutions 🛡️💾
          • Job Transition: The Value of Soft Skills in IT 🌟💼
          • Testing Backups: Ensuring Effective Data Recovery 🔄🛠️
          • Types of Backup Choosing the Right Approach for Your Data 📂🔄
          • User Backups Ensuring Data Safety for Individual Devices 💻☁️
        • 2.Disaster Recovery Plans
          • Disaster Recovery Plan Essential Components and Strategies 🌪️🛠️
          • Designing an Effective Disaster Recovery Plan 🛡️
        • 3.Post Mortems
          • Understanding Post-Mortems 📝🔍
          • Writing a PostMortem Report 📝🔍
      • Final Systems Administration Consultation Project
        • Process Review for Network Funtime Company 🖥️🔧
        • Process Review for W.D. Widgets 📈🛠️
        • Process Review for Dewgood 🌟💻
    • Course 5 IT Security: Defense Against the Digital Dark Arts 🔐💻
      • IT Security Course: Module 1 Overview 🔐
        • 1.Introduction to IT Security
          • Introduction to IT Security Course 🔐
        • 2.Malicious Software
          • The CIA Triad in Information Security 🔐
          • Essential Security Terms in IT Security 🛡️
          • Malicious Software (Malware) Overview 🦠
          • Antimalware Protection and Malware Removal 🛡️💻
          • Malware Continued: Advanced Threats and Techniques 🚨🖥️
        • 3.Network Attacks
          • Network Attacks: Overview of Common Threats 🌐🔒
          • Denial-of-Service Attacks: An Overview 🌐🚫
          • Overview of High-Profile Distributed Denial of Service (DDoS) Attacks 🌐🚫
        • 4.Other Attacks
          • Overview of ClientSide Attacks 🖥️💥
          • Overview of Password Attacks 🔐🚨
          • Overview of Deceptive Attacks 🕵️‍♂️💻
          • Physical Security Measures 🛡️🔐
      • Cryptology Overview 🔐
        • 1.Symmetric Encryption
          • Cryptography and Its Principles 🔐
          • Symmetric Cryptography 🔐
          • Symmetric Encryption Algorithms 🔐
          • The Role of a Security Engineer 🔐
        • 2.Public Key or Asymmetric Encryption
          • Asymmetric Cryptography 🔐🔑
          • Asymmetric vs Symmetric Cryptography 🔑🔒
          • Asymmetric Encryption Algorithms 🔐
        • 3.Hashing
          • Hashing 🔍
          • Hashing Algorithms 🛠️
        • 4.Cryptography Applications
          • Public Key Infrastructure (PKI) 🌐🔒
          • Certificates and Trust Models 🔑🔍
          • Cryptography in Action 🔒💻
          • Securing Network Traffic 🔐🌐
          • Cryptographic Hardware 🛡️🔑
      • The Three A's in Cybersecurity 🔐
        • 1.Authentication
          • Best Practices for Authentication 🔐
          • Multifactor Authentication (MFA) 🔑
          • Physical Privacy and Security Components 🔒
          • 4.Certificates Part Two
          • RADIUS Remote Authentication DialIn User Service 🌐
          • Kerberos Authentication Protocol 🛡️
          • TACACS+ (Terminal Access Controller Access-Control System Plus) 🔐
          • Single Sign-On (SSO) 🔑
        • 2.Authorization
          • Authorization and Access Control Methods 🔐
          • Mobile Security Methods 📱🔒
          • Access Control List (ACL) 📜🔐
        • 3.Accounting
          • Tracking Usage and Access 📊🔍
          • Important Skills in Security 🔐💡
      • Secure Network Architecture 🛡️🌐
        • 1.Secure Network Architecture
          • Secure Network Architecture 🛡️🌐
          • Network Hardware Hardening 🌐🛠️
          • IEEE 802.1X: Port-Based Network Access Control 🌐🔒
          • Network Software Hardening Techniques 🔒💻
        • 2.Wireless Security
          • WEP Encryption and Why It Shouldn't Be Used Anymore 🚫🔑
          • Summary of WPA and WPS Security in Wireless Networks
          • WPA2: Advanced Security Protocol for Wi-Fi Networks
          • Wireless Hardening: Enhancing Wi-Fi Security
          • The Impact of Social Engineering
        • 3.Network Monitoring
          • Sniffing the Network
          • Wireshark and Tcpdump
          • Intrusion Detection and Prevention Systems (IDS/IPS)
          • Unified Threat Management (UTM) 🛡️
          • Home Network Security 🏠🔐
      • Module 5 In-Depth Security Defense 🛡️🔒
        • 1.System Hardening
          • Introduction to Defense in Depth 🛡️🔄
          • Disabling Unnecessary Components 🛠️🔒
          • Host-Based Firewalls 🛡️💻
          • Logging and Auditing 🔍📊
          • Windows Defender Guide 🛡️🖥️
          • Antimalware Protection Guide 🛡️
          • Disk Encryption Guide 🔐
          • Self-Learning The Key to Success in Technology 🚀
        • 2.Application Hardening
          • Software Patch Management: Essential for Security** 🛡️
          • Browser Hardening: Enhancing Your Online Security 🔒
          • Application Policies: Enhancing Security through Effective Management 🔐
      • Congratulations on reaching the final module of the course! 🎉 Here’s what you’ll be focusing on:
        • 1.Risk in the Workplace
          • Security Goals and PCI DSS Overview 🔒
          • Measuring and Assessing Risk 🔍
          • Privacy Policy 📜
          • Data Destruction 🔒
        • 2.Users
          • User Habits and Security 🚀🔐
          • ThirdParty Security 🛡️🔍
          • Security Training 🛡️📚
          • Qualities of an IT Candidate 🌟💻
        • 3.Incident Handling
          • Incident Reporting and Analysis 🚨🔍
          • Incident Response and Forensic Analysis 🔍🛡️
          • Incident Response and Recovery 🚀🔒
          • Mobile Security and Privacy 📱🔐
          • Bring Your Own Device (BYOD) 📱🏢
          • Tips for IT Support Interviews 💼🖥️
          • Interview Role Play: Network Security Scenario 🎥🔒
          • Security Infrastructure Design Document
  • Google Project Manager Certification in Progress 🧑‍⚕️
    • Course 1 Foundations of Project Management
      • Module 1 Embarking on a career in project management
      • Module 2 Becoming an effective project manager
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On this page
  • Scripting Languages
  • Scripting languages for Windows environments:
  • Scripting languages for Linux and Unix environments:
  • Programming languages that can be used for scripting:
  • Scripting Uses - Finding the Right Tool for the Job
  • Security Risks of Using Scripts
  • Key Takeaways

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  1. Google IT Support Professional Certificate
  2. Course 1 Welcome to the First Course in the Series! 🎓🖥️
  3. Computer Software
  4. 1.Introduction to Software

Common Scripting Solutions

In this reading, you will learn about a variety of scripting languages, their uses, and their risks. As an IT Support professional, you may need to automate routine tasks. For example, you might want to automate a backup of company data that runs every night. You might also need to automate high-volume tasks, like changing security access settings on thousands of files. Scripting is a common tool used for automation. This tool can help IT Support staff save time and resources in a busy enterprise work environment.

Scripting Languages

There are many scripting languages available to use for a variety of tasks in different operating system environments. Most scripts are written in command-line environments.

Scripting languages for Windows environments:

  1. PowerShell (.ps1) - Windows PowerShell is among the most common command-line scripting tools used in Windows environments. PowerShell is built on the .NET platform and employs many of the same elements that programming languages do. PowerShell scripts are used for building, testing, and deploying solutions, in addition to automating system management.

  2. Batch scripts (.bat) - Batch scripts, also called batch files, have been around since the early days of MS DOS and OS/2. Batch files can execute simple tasks, like calling a set of programs to run when a computer boots up. This type of script could be useful in setting up employees' workspaces when they power on their computers.

  3. Visual Basic Script (.vbs) - Visual Basic Script is an older scripting language. It has reached its end of life for Microsoft support and has been replaced by PowerShell scripts. However, as an IT professional, you may encounter .vbs scripts on some legacy systems.

Scripting languages for Linux and Unix environments:

  1. Shell script (.sh) - Shell scripting languages, like Bash, are used in Unix or Linux environments. The scripts are often used to manipulate files, including changing file security settings, creating, copying, editing, renaming, and deleting files. They can also be used to execute programs, print, navigate the operating system, and much more. The scripts run in command-line interpreter (CLI) shells, such as the Bourne shell, Bourne Again SHell (Bash), C shell, and Korn (KSH) shell.

Programming languages that can be used for scripting:

  1. JavaScript (.js) - JavaScript is the most used programming language in the world. It is a lightweight language that is used for scripting in web development, mobile and web apps, games, and more. It can also be used to develop software and automate web server functions.

  2. Python (.py) - Python is a user-friendly programming language that can perform advanced tasks and import modules from libraries specially designed for automation scripts.

Scripting Uses - Finding the Right Tool for the Job

Here are some common use cases for scripting and the appropriate tools:

  1. Basic Automation: Python is an excellent choice for automation, with many available automation libraries.

  2. Restarting Machines: PowerShell scripts (.ps1) are commonly used to restart machines in Windows environments. For Linux machines, shell scripts (.sh) can be used.

  3. Mapping Network Drives: In Windows environments, PowerShell scripts are most commonly used to map drives. For Linux users, shell scripts can be used for this purpose.

  4. Installing Applications: Batch files and shell scripts are often used for automated software installation.

  5. Automated Backups: Windows PowerShell and Linux/Unix shell scripts can automate backups.

  6. Gathering Information and Data: Python is a popular choice for gathering data, with many available libraries to assist in this task.

  7. Initiating Updates: PowerShell and shell scripts can be used for initiating updates in Windows and Linux, respectively.

Security Risks of Using Scripts

IT Support professionals need to be very careful when using scripts, especially with prewritten scripts copied or downloaded from the internet. Some of the security risks of using scripts could include:

🔒 Unintentionally introducing malware: As an IT Support professional that is new to scripting, you may try to search the internet for assistance in writing scripts. In your search, you might find a script online for a task that you want to automate. It's tempting to save time and effort by downloading the script and deploying it in your network environment. However, this is dangerous because scripts authored by an unverified source could potentially contain malware. Malicious scripts could have the power to delete files, corrupt data and software, steal confidential information, disable systems, and even bring down an entire network. Malicious scripts can create security weaknesses for the purpose of creating entry points for cybercriminals to penetrate networks. Scripts could also introduce ransomware attacks, which often work by encrypting file systems and then selling the decryption keys for ransom.

⚠️ Inadvertently changing system settings: Scripts are powerful tools for changing system settings. Using the wrong script can cause the user to inadvertently configure harmful settings. For example, one minor typo in a shell script that sets file permission security in Linux could make confidential files accessible to the world.

💥 Browser or system crashes due to mishandling of resources: Mishandling resources can lead to program crashes in the browser or cause the entire computer to crash. For example, directing too much memory to the browser can overload the computer system.

Key Takeaways

A basic knowledge of scripting is an important tool for IT professionals. You may need to improve workflow efficiency by automating basic functions with a scripting language. Some common scripting languages include:

Windows environments:

  • Batch scripts (.bat)

  • PowerShell (.ps1)

  • Visual Basic Script (.vbs)

Linux/Unix environments:

  • Shell scripts (.sh)

Most OS environments:

  • JavaScript (.js)

  • Python (.py)

Scripts have multiple helpful uses, such as:

  • Basic Automation

  • Restarting Machines

  • Remapping Network Drives

  • Installing Applications

  • Automating Backups

  • Gathering of information/data

  • Initiating Updates

There are risks in using scripts, including:

  • Unintentionally introducing malware

  • Inadvertently changing system settings

  • Browser or system crashes due to mishandling of resources

Stay vigilant and take appropriate precautions when using scripts to ensure the security and stability of your systems. If you need further assistance or have any questions, don't hesitate to reach out! 😊

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Last updated 7 months ago

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