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  • Google Learning Program 📚
  • Google IT Support Professional Certificate
    • Course 1 Welcome to the First Course in the Series! 🎓🖥️
      • Welcome to Technical Support Fundamentals!
        • 1.Introduction to IT Support
          • Technical Support Fundamentals
          • What Does an IT Support Specialist Do?
        • 2.History of Computing
          • The Journey of Computers
          • The Path to Modern Computers 💥
          • Pioneers in Computing and IT 🧮
        • 3.Digital Logic
          • Computer Language
          • Character Encoding
          • Binary
          • Logic Gates
          • Binary and Decimal Systems in Computing
        • 4.Computer Architecture Layer
          • Abstraction in Computing
          • Layers of a Computer System
          • Nontraditional Backgrounds in IT
      • Inside a Computer
        • 1.The Modern Computer
          • The Fascinating Journey of Computers
          • Inside the Computer: Exploring Hardware
          • Introduction to Building Computers 🖥️
          • Supplemental Reading for CPUs
          • Changes in Diversity with Regards to IT Support Specialists 👥💻🌍
        • 2.Components
          • CPU 🧠
          • Computer Peripherals and Connectors
          • Connector Types
          • Projectors
          • The Significance of RAM in Computing 💾🧠💡
          • The Role of Motherboards in Computer Systems 🖥️🔌
          • Physical Storage: Hard Drives
          • Data Storage
          • Introduction
          • Power Supplies
          • Mobile Devices
          • Mobile Device Power and Charging
        • 3.Starting It Up
          • Computer Components and Device Communication 💻🔌📡
          • The Importance of Technology Skills
          • Building Your Own Computer
          • Repairing a Mobile Device 📱🔧
          • Mobile Display Types
        • 4.Hardware Graded Assessment
          • Feedback on IT Program
      • Operating Systems
        • 1.What is an Operating System
          • Welcome Back to OS! 👋
          • Boot Methods Best Practices
          • Mobile Device Operating Systems
          • Exploring Career Opportunities in IT
          • Introduction to Operating Systems
          • Understanding File Management in Operating Systems
          • Process Management in Operating Systems
          • Memory Management and Virtual Memory
          • Input and Output Management
          • Userspace and Interacting with the Operating System
          • Understanding Logs: Your Computer's Diary
          • Booting Process: Starting Your Operating System
        • 2.Installing an Operating System
          • Selecting and Installing an Operating System
          • Virtual Machines: An Introduction
          • Installing Windows 10 Operating System
          • Windows 10 and 11 Feature Matrix
          • Linux Installation Guide
          • ChromeOS: A Secure and Simple Operating System for Web Browsing
          • Apple's Mac OS: A User-Friendly Operating System
          • Overcoming Obstacles and Embracing Opportunities in IT
      • Networking
        • 1.What is Networking
          • Introduction to Networking
          • The Internet: Connecting Computers and Accessing Information
          • The Internet: Connecting Computers and Accessing Information
          • Understanding Network Protocols and TCP/IP
          • Lots of different ways to use the internet 🌐
          • Journey in IT 🎵
        • 2.Limitations of the Internet
          • The Internet: Its Creation and Evolution 🌐
          • IP Addresses and Network Address Translation (NAT)
          • Skills from Previous Jobs and Career Transitions
        • 3.Impact of the Internet
          • The Impact of the Internet
          • The Internet of Things (IoT) and the Future of Computing
          • Android Security: Protecting Over Two Billion Devices
          • The Impact of the Internet: Anonymity, Privacy, and Security
          • The Thrilling World of Information Security at Google
      • Computer Software
        • 1.Introduction to Software
          • Introduction to Computer Software
          • Understanding Different Types of Software
          • Common Scripting Solutions
          • Software Copyright and Types
          • Programming Languages and Hardware Abstraction
          • Evolution of Programming Languages
          • My Journey in Information Technology
        • 2.Interacting with Software
          • Understanding Software and Software Management
          • Software Management and Automation
      • Troubleshooting, Customer Support, and Documentation
        • 1.Troubleshooting Best Practices
          • The User Layer: Troubleshooting, Communication, and Impact
          • Effective Troubleshooting: Asking the Right Questions
          • Isolating the Problem: Narrowing Down the Scope
          • Follow the Cookie Crumbs: Tracing the Problem
          • Fixing the Issue: Start with the Quickest Step First
          • Avoiding Common Pitfalls in Troubleshooting
          • Attributes for Success in IT Support
        • 2.Customer Service
          • Intro to Soft Skills 😊💼🔧📚
          • Anatomy of an Interaction 💬
          • Understanding the Science behind Difficult Situations 🧠💡
          • Understanding Frustrations in User Support Interactions 🧠💡
        • 3.Documentation
          • Why Documentation is Important
          • Examples of Good and Not So Good Documentation 📝
          • Writing Documentation in Ticketing or Bug Systems
        • 4.Getting Through a Technical Interview
          • Your Opportunity Introduction
          • Resume and Online Professional Presence
          • Crafting Your Resume ✍️
          • Interview Preparation Tips
          • Creating Your Elevator Pitch
          • When You're Interviewing
          • Being Your Best Self for the Interview
          • Interview Transcript
    • Course 2 The Bits and Bytes of Computer Networking by Google
      • Networking - IT Support Professional Certificate
        • 1.Introduction to Computer Networking
          • Course: The Bits and Bytes of Computer Networking
        • 2.The TCP IP Five Layer Network Model
          • Understanding Networking Layers
        • 3.The Basics of Networking Devices
          • Understanding Networking Cables and Devices 📶💻🔌
          • Hubs, Switches, and Routers: Connecting Networks 🌐🔗🌍
          • Servers, Clients, and Network Communication 🖥️💻📡
        • 4.The Physical Layer
          • The Physical Layer: Moving Ones and Zeros 🌐💡🔌
          • Twisted Pair Cables: Enabling Duplex Communication 🌐🔗🔀
          • Ethernet Over Twisted Pair Technologies 🌐🔗🔀
          • Twisted Pair Ethernet: Crossover Cables 🌐
          • The Physical Layer and Network Endpoints 🌐
          • Cabling Tools 🛠️
        • 5.The Data Link Layer
          • Wireless and Cellular Internet 📡
          • Unicast, Multicast, and Broadcast in Ethernet 🌐
          • Dissecting an Ethernet Frame 🕸️
          • Pursuing a Career in IT 🖥️
      • Exploring the Network Layer 🌐
        • 1.Introduction
          • Exploring Network Communication 🌐
        • 2.The Network Layer
          • Introducing the Network Layer and IP Addressing 🌐
          • Understanding IP Addresses and Allocation 🌐
          • IP Datagram: Structure and Fields
          • IP Addresses and Address Classes
          • Address Resolution Protocol (ARP)
        • 3.Subnetting
          • Subnetting
          • Subnet Masks
          • Binary Numbers and Decimal Numbers
          • Address Classes and CIDR Notation
          • Overcoming Challenges and Seeking Support
        • 4.Routing
          • Routing Basics
          • Routing Tables
          • Routing Protocols
          • Exterior Gateway Protocols: Connecting Autonomous Systems
          • A Brief History of Non-Routable Address Space
          • A Tale of Two Line Endings: A Support Engineer's Odyssey
      • Transport and Application Layers
        • 1.Transport and Application Layers
          • Introduction to Transport and Application Layers
        • 2.The Transport Layer
          • The Transport Layer: Multiplexing, Demultiplexing, and Ports
          • Dissecting a TCP Segment
          • TCP Control Flags: Establishing and Closing Connections
          • Understanding TCP Socket States
          • Understanding Connection-Oriented Protocols and Connectionless Protocols
          • Supplemental Reading for System Ports versus Ephemeral Ports
          • Network Firewalls: A Critical Component of Network Security
        • 3.The Application Layer
          • The Application Layer: Sending and Receiving Data
          • Understanding Network Layer Models: OSI Model
          • Exercise: Understanding Network Communication
      • Course Module Networking Services
        • 1.Introduction to Network Services
          • Introduction to Computer Networking Services
        • 2.Name Resolution
          • Introduction to DNS (Domain Name System)
          • The Many Steps of Name Resolution
          • DNS and UDP: A Comparison
          • Passion and Drive in IT 💡
        • 3.Name Resolution in Practice
          • DNS Resource Record Types
          • Domain Name Structure
          • Understanding Authoritative Name Servers and DNS Zones
        • 4.Dynamic Host Configuration Protocol
          • Managing Hosts on a Network with DHCP
          • DHCP Protocol 🌐
          • IPv4 Address Exhaustion
        • 5.VPNs and Proxies
          • Virtual Private Networks (VPNs)
          • Proxy Services: Introduction and Types
      • Internet Connectivity and Networking
        • 1.Connecting to the Internet
          • The Internet and Connectivity Technologies
        • 2.POTS and Dial up
          • Evolution of Computer Networks and Dial-up Connectivity
        • 3.Broadband Connections
          • The Significance of Broadband Internet
          • T-carrier Technologies: From Phone Calls to Data Transfers
          • DSL: Revolutionizing Internet Access
          • DSL: Revolutionizing Internet Access
          • Fiber Optic Technology: Revolutionizing Internet Connectivity
          • Broadband Protocols 🌐📡
        • 4.WANs
          • Network Setup and WAN Technologies
          • Network Setup and WAN Technologies
          • Point-to-Point VPNs
        • 5.Wireless Networking
          • Introduction to Wireless Networking Technologies
          • Mobile Device Connectivity
          • Mobile Device Networks
          • Wi-Fi 6
          • Alphabet Soup: Wi-Fi Standards
          • IoT Data Transfer Protocols
          • Wireless Network Configurations
          • Understanding Wireless Network Channels
          • Wireless Network Security
          • Protocols & Encryption
          • Cellular Networking
      • The Future of Computer Networking 🌐
        • 1.Introduction
          • Network Troubleshooting 🛠️
        • 2.Verifying Connectivity
          • Network Troubleshooting 🛠️
          • Traceroute: Tracing the Path to Network Connectivity 🛤️
          • Connectivity Testing Beyond the Network Layer 🌐
        • 3.Digging into DNS
          • Mastering Name Resolution with nslookup 🔍
          • Understanding the Role of DNS in Network Connectivity 🌐
          • The Domain Name System: A Hierarchical Global Network 🌐
          • Before DNS: The Legacy of Host Files 🗂️
        • 4.The Cloud
          • Exploring the World of Cloud Computing 🌥️
          • Cloud Computing: Beyond Virtual Machines
          • Cloud Storage: Secure, Accessible, and Available
        • 5.IPv6
          • The IPv4 Address Exhaustion Problem
          • IPv6 Header Improvements 🚀
          • The Transition to IPv6 🌐🔍
          • IPv6 and IPv4 Harmony 🌐🔗
          • Technical Interview Scenario: Troubleshooting Network Issues
    • Course 3 Operating Systems and You: Becoming a Power User 🖥️
      • Learning Objectives
        • 1.Operating Systems and Becoming a Power User
          • Navigating the Operating Systems 💻
        • 2.Basic Commands
          • Navigating the Windows and Linux OSs
          • Copying Files and Directories in PowerShell
          • Renaming and Moving Files in Bash 🔄
          • Deleting Files and Directories
          • Navigating File System in Windows 🗂️ 🗂️
          • Windows Confidential: Just What Is 'Size on Disk'? 🖥️
          • File Systems
          • Navigating Directories 📁
          • Navigating the Windows CLI 💻
          • Navigating the File System in Bash 🐧
          • Creating Directories
          • Efficient Directory Management in Bash
        • 3.File and Text Manipulation
          • Viewing and Editing Files
          • Editing Files
      • User and Permissions
        • 1.Users and Groups
          • Managing Users and Permissions
          • Viewing User Group Information
          • Linux User Management 🐧
          • 4.Passwords
          • Window Managing User Accounts
          • User Accounts in Mobile Operating Systems 📱💻
          • Ben Fried: Google's Chief Information Officer 🧑‍💻🏢
        • 2.Permissions
          • File Permissions 💻
          • Changing Permissions
          • Linux Special Permissions 🐧
      • Package and Software Management 🖥️
        • 1.Software Distribution
          • Course Progress Update: Halfway Through! 🎉
          • Understanding Package Dependencies on Windows 🖥️
          • Understanding Package Dependencies in Linux 📦
          • Understanding Software Packaging & Installation 🚀
          • Understanding Windows Software Packages 🚀
          • Linux Package Management: Debian Packages 🛠️
          • Mobile Operating Systems & App Management 🛠️
          • Mobile App Distribution: iOS & Android 🛠️
          • Mobile App Updates Best Practices for IT Support 📱
          • Mobile Device Storage Management Best Practices 📱
          • Understanding Archives
        • 2.Package Managers
          • Windows Package Management with Chocolatey 🖥️
        • 3.Whats happening in the background
          • Windows Software Installation: Behind the Scenes 🛠️
        • 4.Device Software Management
          • Windows Devices and Drivers: An Overview 🛠️
          • Linux Devices and Drivers: Detailed Overview 🛠️
          • Windows Operating System Updates 🖥️🔄
          • Linux Operating System Updates 🐧
      • Filesystems Overview: Windows & Linux 🖥️🐧
        • 1.Filesystem Types
          • Module Introduction: Disk Management Essentials 🛠️💻
          • Understanding File Management in Windows 📂💻
          • Monitoring and Managing Disk Usage in Windows 🖥️
          • Windows Filesystem Repair 🛠️
          • Linux Filesystem Repair: An Overview 🐧🔧
          • Review of Filesystems: A Refresher 🌐💾
          • Disk Partitioning and File System Essentials 💽🛠️
          • Windows Disk Partitioning and Formatting a Filesystem 💻💾
          • Windows: Mounting and Unmounting a Filesystem 🔌💾
          • Linux: Disk Partitioning and Formatting a Filesystem 🐧💻
          • Linux Mounting and Unmounting a Filesystem 🐧📂
          • Understanding Swap Space and Virtual Memory in Windows 💻
          • Understanding Linux Swap Space 🖥️💾
      • Process Management 🖥️🔧
        • 1.Life of a Process
          • Introduction to Process Management 🖥️🔍
          • Programs vs. Processes Revisited 🖥️🔄
          • Windows Process Creation and Termination 🖥️🔄
        • 2.Managing Processes
          • Windows Reading Process Information 🖥️🔍
          • Windows Signals 🚦🔔
          • Windows Managing Processes 🛠️💻
          • Mobile App Management 📱🔧
        • 3.Process Utilization
          • Windows Resource Monitoring
          • Resource Monitoring in Linux
      • Final Module Overview: IT Support Essentials
        • 1.Remote Access
          • Final Module Introduction: IT Support Essentials
          • Remote Connections on Windows
          • Remote Connections in Windows
          • Remote Connection: File Transfer on Linux
          • Remote Connection: File Transfer on Windows
        • 2.Virtualization
          • Virtual Machines
          • Supplemental reading for Virtual Machines
        • 3.Logging
          • System Monitoring
          • The Windows Event Viewer
          • Linux Logs
          • Working with Logs
        • 4.Operating System Deployment
          • Knowledge Summary: Imaging Software 🖥️🔧
          • Knowledge Summary: Operating Systems Deployment Methods 🖥️🚀
          • Knowledge Summary: OS Deployment Methods 🖥️🔄
          • Knowledge Summary: Mobile Device Resetting and Imaging 📱🔄
          • Knowledge Summary: Windows Troubleshooting 🖥️🔍
          • Knowledge Summary: Windows Troubleshooting Tools 🛠️🔍
          • Troubleshooting a Full Hard Drive in Windows 🖥️💾
          • Interview Scenario Troubleshooting Application Issues
    • Course 4 System Administration and IT Infrastructure Services 🌐
      • System Administration Course Overview 📚
        • 1.What is System Administration
          • Understanding IT Infrastructure and the Role of System Administrators 🌐
          • Understanding Servers in IT Infrastructure 🌐
          • Understanding Cloud Computing ☁️
          • Understanding Cloud Computing ☁️
        • 2.Systems Administration Tasks
          • Organizational Policies 📋
          • IT Infrastructure Services 🖥️
          • User and Hardware Provisioning 🖥️👥
          • Routine Maintenance 🛠️🔄
          • 5.Vendors
          • Troubleshooting and Managing Issues 🛠️🔍
          • Disaster Preparedness and Data Backup 🌪️💾
        • 3.Applying Changes
          • Responsible Use of Administrative Rights ⚙️🔒
          • IT Change Management 🛠️📈
          • Recording Your Actions 🖥️🎥
          • Never Test in Production 🚫🔧
          • Assessing Risk in Change Management ⚠️🔍
          • Fixing Things the Right Way 🛠️🔍
      • Network and Infrastructure Services: Module Overview 🌐🔧
        • 1.Intro to IT Infrastructure Services
          • IT Infrastructure Services Overview 🖥️🌐
          • The Role of IT Infrastructure Services in SysAdmin 🛠️🌐
          • Types of IT Infrastructure Services 🌐💻
        • 2.Physical Infrastructure Services
          • Server Operating Systems 🖥️🔧
          • Virtualization in IT Infrastructure 🌐💻
          • Remote Access Revisited 🌍💻
        • 3.Network Services
          • FTP, SFTP, and TFTP 📁🔄
          • Network Time Protocol (NTP) ⏰🌐
          • Network Support Services Revisited 🌐🔧
          • Understanding DNS
          • DHCP (Dynamic Host Configuration Protocol) 🌐🔧
        • 4.Troubleshooting Network Services
          • Troubleshooting DNS Issues: Unable to Resolve a Hostname or Domain Name 🌐🔍
        • 5.Managing System Services
          • Managing and Configuring IT Services 🖥️🔧
          • Managing Services in Linux 🖥️🔧
          • Managing Services in Windows 🖥️🔄
          • Configuring Services in Linux 💻
        • 6.Configuring Network Services
          • Configuring DNS with Dnsmasq 🌐🛠️
          • Configuring DHCP with Dnsmasq 🌐
      • Software and Platform Services 📊💻
        • 1.Software Services
          • Understanding Software and Platform Services in IT Infrastructure 🖥️💡
          • Overview of Communication Services in IT Infrastructure 💬🔧
          • Overview of Email Protocols and Services 📧🔧
          • Spam Management and Mitigation 🛡️📧
          • User Productivity Services: Agreements and Licenses 📋💼
          • Web Server Security Protocols 🔐🌐
          • Managing Self-Doubt: Insights from Heather 🌟
        • 2.File Services
          • File Services: Enhancing Organizational Productivity 📁
          • Network File Storage: Efficient Solutions for File Sharing 📂
          • Mobile Synchronization Protecting Your Valuable Data 📱🔒
        • 3.Print Services
          • Configuring Print Services 📄
        • 4.Platform Services
          • Web Servers Revisited 🌐💻
          • Load Balancers: Overview and Key Concepts 🌐⚙️
          • Understanding Database Servers 📊💾
        • 5.Troubleshooting Platform Services
          • Diagnosing Website Issues with HTTP Status Codes 🌐🔍
        • 6.Managing Cloud Resources
          • Cloud Concepts 🌥️💡
          • Typical Cloud Infrastructure Setups ☁️🔧
          • Common Cloud Models ☁️🔍
          • When and How to Choose Cloud ☁️🤔
          • Managing Cloud Resources ☁️🔧
      • Data Recovery and Backups 📁🔄
        • 1.Planning for Data Recovery
          • Introduction to Data Recovery 📊🔧
          • What is Data Recovery? 📂🔍
          • Backing Up Your Data 🔒💾
          • Backup Solutions 🛡️💾
          • Job Transition: The Value of Soft Skills in IT 🌟💼
          • Testing Backups: Ensuring Effective Data Recovery 🔄🛠️
          • Types of Backup Choosing the Right Approach for Your Data 📂🔄
          • User Backups Ensuring Data Safety for Individual Devices 💻☁️
        • 2.Disaster Recovery Plans
          • Disaster Recovery Plan Essential Components and Strategies 🌪️🛠️
          • Designing an Effective Disaster Recovery Plan 🛡️
        • 3.Post Mortems
          • Understanding Post-Mortems 📝🔍
          • Writing a PostMortem Report 📝🔍
      • Final Systems Administration Consultation Project
        • Process Review for Network Funtime Company 🖥️🔧
        • Process Review for W.D. Widgets 📈🛠️
        • Process Review for Dewgood 🌟💻
    • Course 5 IT Security: Defense Against the Digital Dark Arts 🔐💻
      • IT Security Course: Module 1 Overview 🔐
        • 1.Introduction to IT Security
          • Introduction to IT Security Course 🔐
        • 2.Malicious Software
          • The CIA Triad in Information Security 🔐
          • Essential Security Terms in IT Security 🛡️
          • Malicious Software (Malware) Overview 🦠
          • Antimalware Protection and Malware Removal 🛡️💻
          • Malware Continued: Advanced Threats and Techniques 🚨🖥️
        • 3.Network Attacks
          • Network Attacks: Overview of Common Threats 🌐🔒
          • Denial-of-Service Attacks: An Overview 🌐🚫
          • Overview of High-Profile Distributed Denial of Service (DDoS) Attacks 🌐🚫
        • 4.Other Attacks
          • Overview of ClientSide Attacks 🖥️💥
          • Overview of Password Attacks 🔐🚨
          • Overview of Deceptive Attacks 🕵️‍♂️💻
          • Physical Security Measures 🛡️🔐
      • Cryptology Overview 🔐
        • 1.Symmetric Encryption
          • Cryptography and Its Principles 🔐
          • Symmetric Cryptography 🔐
          • Symmetric Encryption Algorithms 🔐
          • The Role of a Security Engineer 🔐
        • 2.Public Key or Asymmetric Encryption
          • Asymmetric Cryptography 🔐🔑
          • Asymmetric vs Symmetric Cryptography 🔑🔒
          • Asymmetric Encryption Algorithms 🔐
        • 3.Hashing
          • Hashing 🔍
          • Hashing Algorithms 🛠️
        • 4.Cryptography Applications
          • Public Key Infrastructure (PKI) 🌐🔒
          • Certificates and Trust Models 🔑🔍
          • Cryptography in Action 🔒💻
          • Securing Network Traffic 🔐🌐
          • Cryptographic Hardware 🛡️🔑
      • The Three A's in Cybersecurity 🔐
        • 1.Authentication
          • Best Practices for Authentication 🔐
          • Multifactor Authentication (MFA) 🔑
          • Physical Privacy and Security Components 🔒
          • 4.Certificates Part Two
          • RADIUS Remote Authentication DialIn User Service 🌐
          • Kerberos Authentication Protocol 🛡️
          • TACACS+ (Terminal Access Controller Access-Control System Plus) 🔐
          • Single Sign-On (SSO) 🔑
        • 2.Authorization
          • Authorization and Access Control Methods 🔐
          • Mobile Security Methods 📱🔒
          • Access Control List (ACL) 📜🔐
        • 3.Accounting
          • Tracking Usage and Access 📊🔍
          • Important Skills in Security 🔐💡
      • Secure Network Architecture 🛡️🌐
        • 1.Secure Network Architecture
          • Secure Network Architecture 🛡️🌐
          • Network Hardware Hardening 🌐🛠️
          • IEEE 802.1X: Port-Based Network Access Control 🌐🔒
          • Network Software Hardening Techniques 🔒💻
        • 2.Wireless Security
          • WEP Encryption and Why It Shouldn't Be Used Anymore 🚫🔑
          • Summary of WPA and WPS Security in Wireless Networks
          • WPA2: Advanced Security Protocol for Wi-Fi Networks
          • Wireless Hardening: Enhancing Wi-Fi Security
          • The Impact of Social Engineering
        • 3.Network Monitoring
          • Sniffing the Network
          • Wireshark and Tcpdump
          • Intrusion Detection and Prevention Systems (IDS/IPS)
          • Unified Threat Management (UTM) 🛡️
          • Home Network Security 🏠🔐
      • Module 5 In-Depth Security Defense 🛡️🔒
        • 1.System Hardening
          • Introduction to Defense in Depth 🛡️🔄
          • Disabling Unnecessary Components 🛠️🔒
          • Host-Based Firewalls 🛡️💻
          • Logging and Auditing 🔍📊
          • Windows Defender Guide 🛡️🖥️
          • Antimalware Protection Guide 🛡️
          • Disk Encryption Guide 🔐
          • Self-Learning The Key to Success in Technology 🚀
        • 2.Application Hardening
          • Software Patch Management: Essential for Security** 🛡️
          • Browser Hardening: Enhancing Your Online Security 🔒
          • Application Policies: Enhancing Security through Effective Management 🔐
      • Congratulations on reaching the final module of the course! 🎉 Here’s what you’ll be focusing on:
        • 1.Risk in the Workplace
          • Security Goals and PCI DSS Overview 🔒
          • Measuring and Assessing Risk 🔍
          • Privacy Policy 📜
          • Data Destruction 🔒
        • 2.Users
          • User Habits and Security 🚀🔐
          • ThirdParty Security 🛡️🔍
          • Security Training 🛡️📚
          • Qualities of an IT Candidate 🌟💻
        • 3.Incident Handling
          • Incident Reporting and Analysis 🚨🔍
          • Incident Response and Forensic Analysis 🔍🛡️
          • Incident Response and Recovery 🚀🔒
          • Mobile Security and Privacy 📱🔐
          • Bring Your Own Device (BYOD) 📱🏢
          • Tips for IT Support Interviews 💼🖥️
          • Interview Role Play: Network Security Scenario 🎥🔒
          • Security Infrastructure Design Document
  • Google Project Manager Certification in Progress 🧑‍⚕️
    • Course 1 Foundations of Project Management
      • Module 1 Embarking on a career in project management
      • Module 2 Becoming an effective project manager
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On this page
  • DNS Server Configuration
  • Types of DNS Servers
  • Name Resolution Process
  • Caching and Time to Live (TTL)
  • Benefits of the Hierarchical DNS System

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  1. Google IT Support Professional Certificate
  2. Course 2 The Bits and Bytes of Computer Networking by Google
  3. Course Module Networking Services
  4. 2.Name Resolution

The Many Steps of Name Resolution

At its most basic, DNS is a system that converts domain names into IP addresses. It's the way humans are likely to remember and categorize things resolved into the way computers prefer to think of things. This process of using DNS to turn a domain name into an IP address is known as name resolution. Let's take a closer look at exactly how this works.

DNS Server Configuration

The first thing that's important to know is that DNS servers are one of the things that need to be specifically configured at a node on a network. For a computer to operate on a modern network, it needs to have certain configurations. These include MAC addresses, IP address, subnet mask, gateway, and DNS server. A DNS server is the fourth and final part of the standard modern network configuration.

Types of DNS Servers

There are five primary types of DNS servers:

  1. Caching name servers: These servers, usually provided by an ISP or local network, store domain name lookups for a certain amount of time to prevent repeated lookups.

  2. Recursive name servers: These servers perform full DNS resolution requests. Local name servers often fulfill the duties of both caching and recursive name servers.

  3. Root name servers: There are 13 root name servers responsible for directing queries toward the appropriate TLD name server.

  4. TLD name servers: Each top-level domain (TLD) has its own name server responsible for providing authoritative information for that domain.

  5. Authoritative name servers: These servers are responsible for the last two parts of any domain name and provide the actual IP address of the server in question.

Name Resolution Process

Let's illustrate the name resolution process with an example:

  1. Your friend enters a domain name (e.g., www.facebook.com) into a web browser, and their computer asks the local name server for the IP address of the domain.

  2. If the local name server doesn't have the IP address in its cache, it performs a recursive resolution. It contacts the root name server, which directs it to the TLD name server responsible for the domain's TLD (e.g., .com).

  3. The TLD name server then redirects the lookup to the authoritative name server for the specific domain (e.g., facebook.com).

  4. Finally, the authoritative name server provides the IP address of the server associated with the domain name, which is delivered to your friend's computer and stored in the cache for future use.

Caching and Time to Live (TTL)

Caching name servers store resolved domain name lookups for a certain period defined by the TTL value. TTL represents the time a name server is allowed to cache an entry before performing a full resolution again. TTLs have become shorter over time, ranging from a few minutes to a few hours, to accommodate faster internet speeds. However, some domains may still have lengthy TTLs, which means changes in DNS records may take longer to propagate.

Benefits of the Hierarchical DNS System

The hierarchical DNS system, involving root name servers, TLD name servers, and authoritative name servers, ensures the stability and accuracy of DNS resolutions. By following a strictly regulated and controlled series of lookups, it protects against malicious redirection of traffic. Local name servers and temporary DNS caches on individual computers also help reduce the need for full lookups for every TCP connection.

Now that you understand the many steps involved in name resolution, you can appreciate why caching and hierarchical systems play crucial roles in the efficient functioning of DNS.

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Last updated 7 months ago

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