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  • Google Learning Program 📚
  • Google IT Support Professional Certificatechevron-right
    • Course 1 Welcome to the First Course in the Series! 🎓🖥️chevron-right
      • Welcome to Technical Support Fundamentals!chevron-right
      • Inside a Computerchevron-right
      • Operating Systemschevron-right
      • Networkingchevron-right
      • Computer Softwarechevron-right
      • Troubleshooting, Customer Support, and Documentationchevron-right
        • 1.Troubleshooting Best Practiceschevron-right
        • 2.Customer Servicechevron-right
          • Intro to Soft Skills 😊💼🔧📚
          • Anatomy of an Interaction 💬
          • Understanding the Science behind Difficult Situations 🧠💡
          • Understanding Frustrations in User Support Interactions 🧠💡
        • 3.Documentationchevron-right
        • 4.Getting Through a Technical Interviewchevron-right
    • Course 2 The Bits and Bytes of Computer Networking by Googlechevron-right
    • Course 3 Operating Systems and You: Becoming a Power User 🖥️chevron-right
    • Course 4 System Administration and IT Infrastructure Services 🌐chevron-right
    • Course 5 IT Security: Defense Against the Digital Dark Arts 🔐💻chevron-right
  • Google Project Manager Certification in Progress 🧑‍⚕️chevron-right
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block-quoteOn this pagechevron-down
  1. Google IT Support Professional Certificatechevron-right
  2. Course 1 Welcome to the First Course in the Series! 🎓🖥️chevron-right
  3. Troubleshooting, Customer Support, and Documentation

2.Customer Service

Intro to Soft Skills 😊💼🔧📚chevron-rightAnatomy of an Interaction 💬chevron-rightUnderstanding the Science behind Difficult Situations 🧠💡chevron-rightUnderstanding Frustrations in User Support Interactions 🧠💡chevron-right
PreviousAttributes for Success in IT Supportchevron-leftNextIntro to Soft Skills 😊💼🔧📚chevron-right

Last updated 1 year ago

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