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Google Learning Programs
  • Google Learning Program 📚
  • Google IT Support Professional Certificate
    • Course 1 Welcome to the First Course in the Series! 🎓🖥️
      • Welcome to Technical Support Fundamentals!
      • Inside a Computer
      • Operating Systems
      • Networking
      • Computer Software
      • Troubleshooting, Customer Support, and Documentation
        • 1.Troubleshooting Best Practices
        • 2.Customer Service
          • Intro to Soft Skills 😊💼🔧📚
          • Anatomy of an Interaction 💬
          • Understanding the Science behind Difficult Situations 🧠💡
          • Understanding Frustrations in User Support Interactions 🧠💡
        • 3.Documentation
        • 4.Getting Through a Technical Interview
    • Course 2 The Bits and Bytes of Computer Networking by Google
    • Course 3 Operating Systems and You: Becoming a Power User 🖥️
    • Course 4 System Administration and IT Infrastructure Services 🌐
    • Course 5 IT Security: Defense Against the Digital Dark Arts 🔐💻
  • Google Project Manager Certification in Progress 🧑‍⚕️
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block-quoteOn this pagechevron-down
  1. Google IT Support Professional Certificatechevron-right
  2. Course 1 Welcome to the First Course in the Series! 🎓🖥️chevron-right
  3. Troubleshooting, Customer Support, and Documentation

2.Customer Service

Intro to Soft Skills 😊💼🔧📚chevron-rightAnatomy of an Interaction 💬chevron-rightUnderstanding the Science behind Difficult Situations 🧠💡chevron-rightUnderstanding Frustrations in User Support Interactions 🧠💡chevron-right
PreviousAttributes for Success in IT Supportchevron-leftNextIntro to Soft Skills 😊💼🔧📚chevron-right

Last updated 1 year ago