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Google IT Support Professional Certificate
Course 1 Welcome to the First Course in the Series! ๐๐ฅ๏ธ
Troubleshooting, Customer Support, and Documentation
2.Customer Service
Intro to Soft Skills ๐๐ผ๐ง๐
Anatomy of an Interaction ๐ฌ
Understanding the Science behind Difficult Situations ๐ง ๐ก
Understanding Frustrations in User Support Interactions ๐ง ๐ก
Previous
Attributes for Success in IT Support
Next
Intro to Soft Skills ๐๐ผ๐ง๐
Last updated
9 months ago
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